Frequently Asked Questions

Awaab's Law establishes legally binding timelines for social landlords to investigate and remedy hazards related to damp, mould, and excess cold.

Phase 1 (enforced from April 2024) covers damp and mould with 15-day investigation and 7-day remediation timelines for urgent cases.

Phase 2 (enforcement from 30 November 2026) adds excess cold as a hazard category with the same strict timelines. Landlords face penalties up to £10,000 per case for non-compliance.

Verity sensors provide continuous, timestamped evidence that satisfies Awaab's Law requirements:

• Early detection: Flags excess cold, damp, and mould risk before tenant complaints
• 15-day compliance: Timestamped records prove when you were notified and when you acted
• Defensible evidence: Independent data holds up at regulator inspection or legal dispute
• Portfolio coverage: Monitor entire stock continuously, not just reactive complaints

The Regulator of Social Housing requires evidence of proactive property management and tenant engagement under the TIA (Tenant Involvement & Accountability) standard.

Tricity Labs provides:

• Automated timestamped engagement records
• Proof of proactive intervention before complaints
• Portfolio-wide risk assessment data
• Audit-ready documentation for every property

BS 40101:2022 Building Performance Evaluation requires third-party, independent verification. If the organization that installed your retrofit measures also certifies they're working, that evidence carries less weight at audit.

Tricity Labs has:

• No retrofit delivery arm
• No supply chain relationships
• No financial interest in proving a retrofit "worked"

This structural independence makes our evidence defensible at funder audit, RSH inspection, and in legal disputes.

BS 40101:2022 is the British Standard for Building Performance Evaluation. It establishes requirements for independent, measured (not modelled) verification of retrofit outcomes.

You need BS 40101 compliance if you're:

• Applying for Warm Homes Social Housing Fund
• Seeking ECO4 or other government retrofit funding
• Required to prove retrofit performance to funders or regulators
• Wanting defensible evidence that interventions actually improved conditions

Verity sensors have a 5+ year battery life with no replacement required. The units are sealed and non-serviceable — install once and forget.

At 10% battery capacity, the system sends an alert so you can schedule a replacement sensor before data gaps occur. Typical deployment: install during initial retrofit, replace at 5-year M&V milestone.

No tenant participation required. Verity is designed to be completely passive from the tenant's perspective:

• Single installation visit (5 minutes)
• No buttons to press
• No screens to check
• No app to download
• No battery changes
• No repeat access needed

This eliminates the #1 reason sensor programs fail: tenant disengagement or equipment tampering.

Verity sensors have local storage that buffers up to 30 days of data offline. When connection is restored, all buffered data automatically syncs to the cloud with original timestamps intact.

This ensures no gaps in your evidence record — critical for Awaab's Law compliance and funder audits.

Yes. We take data security seriously:

• ISO 27001 certified infrastructure
• End-to-end encryption (AES-128)
• UK data residency (all data stored in UK)
• SOC 2 Type II audited
• GDPR Article 30 compliant
• Occupancy data only (no audio/video recording)
• Data Processing Agreement (DPA) provided

Warm Homes SHF requires independent Measurement & Verification (M&V) to release tranche payments. Tricity Labs provides:

• Pre-retrofit baseline data (temperature, humidity, occupancy)
• Post-retrofit performance verification
• BS 40101 compliant M&V reports
• Funder-ready documentation

Housing associations using Verity report 30-60 day faster tranche release compared to those without independent verification.

Typical housing associations see:

• 34% reduction in abortive repair visits
• 75% faster complaint resolution
• £85-£850 saved per property through emergency repair prevention
• £125 per property in accelerated funding cash flow
• £3,000+ per case in avoided Awaab's Law penalties

For a 1,000-property portfolio, total annual value typically exceeds £750,000. Use our ROI calculator for your specific numbers.

Installation: 5 minutes per sensor during routine visit (gas safety check, repair, etc.)

Training: 15 minutes for operative team

Full deployment: 1,000 sensors in 4-6 weeks (coordinated with your existing visit schedule)

No disruption to tenants. No specialist skills required. We provide installation guides and video training.

Yes. We offer native integrations with:

• Civica (Northgate)
• Aareon (Qube, Blueprint)
• Kerv (Housing)
• Other systems via RESTful API

Alerts automatically generate work orders in your HMS with sensor data attached. No manual data entry required.

Implementation: Dedicated onboarding specialist, installation training, data migration support

Ongoing: Email support (response within 4 hours), phone support (9am-5pm weekdays), quarterly business reviews

Technical: API documentation, webhook support, custom integration assistance

Compliance: BS 40101 guidance, Awaab's Law updates, funder report templates